Refund policy

Refunds and Replacements

To enquire about a replacement or refund , please contact us at info@actorsgiftshop.com. 

Damages and Issues

At Actors Gift Shop we issue replacements/refunds under the following conditions:

If your order has arrived damaged, defective or if you have received the wrong item.

Please inspect your order upon reception and contact us immediately if any of the above conditions are met so that we can evaluate the issue and make it right as quickly as possible. We'll offer a replacement or refund after taking you through our replacement/refunds process once you’ve contacted us at: info@theactorsgiftshop.com

Due to us being a new made to order business that uses an on demand fulfilment method, we do not hold any inventory therefore we only have an item custom produced once you have ordered it.

Refunds
Please remember it can take some time for your bank or credit card company to process your refund too. 
If more than 14 business days have passed since we’ve approved your refund, please contact us at info@actorsgiftshop.com.